TSU Equipped With New Mindset, Focused on Exceptional Customer Service
By Emmanuel Freeman As Tennessee State University prepares for the new academic year, staff members are embracing a new mindset after participating in an all-day campus-wide customer relations training Wednesday. Led by industry experts and experienced professionals in customer service, the training aimed to better equip staff to serve their clients, specifically students. Isabelle Langham, Sterlin Sanders, and Greg Robinson, who hold key positions at TSU, expressed their appreciation for the timely training and its ability to help them better serve both internal and external customers. Langham, the Executive Director of Student Success, commented, âThis training is important, especially before the start of a new academic