NC A&T Launches ‘Aggie Experience’ Customer Service Plan
Courtesy of North Carolina A&T State University North Carolina Agricultural and Technical State University is embarking on training its frontline staff and managers through a new customer service initiative, “Bringing the Aggie Experience to Life.” The university incorporated this initiative in its recently unveiled “Preeminence 2030: North Carolina A&T Blueprint.” This latest strategic plan, which builds on A&T’s growth as a doctoral, research university and 1890 land-grant institution, frames the university’s ambitions through 2030 around five new goals in transformative engagement, leadership and innovation, performance excellence, collaborative and inclusive culture and responsive, impactful scholarship. A&T defines the Aggie Experience as the root